ABOUT GETMUSIC, RINGTONES, GRAPHICS, AND MOBILE CONTENT What is GETMUSIC?

GETMUSIC is an exciting way for music fans to shop in one place and download the latest ringtones, wallpapers and other mobile content from their favorite artists directly to their mobile phones.

How often are new ringtones, wallpapers, etc. added?

We’re adding new ringtones, wallpapers and other products all the time. You will always find something new when you visit GETMUSIC.

Will downloading work on my mobile phone?

You must have an internet-enabled mobile phone with data services enabled. If you are not certain whether your mobile phone has these capabilities, please contact your wireless carrier.

Click here to see the list of supported phones

Can I preview content before I download it?

Sure! You can listen to a ringtone by selecting the Play button or see a larger preview of a wallpaper by clicking on the image. When you decide what you want, simply click the "Get" button next to the item you want.

How much do mobile downloads cost?

You can find the cost of any mobile download next to the item. In general, wallpapers cost $1.99 each while ringtones and most other products cost $2.49 each. Everything you buy from GETMUSIC is "a la carte", which means you are charged only for the individual products you buy. You can buy a single item without being charged a monthly fee.

Are there other costs for downloading or using GETMUSIC on my mobile phone?

Depending on your wireless plan, you may be charged by your wireless carrier for utilizing data traffic for downloading or accessing the GETMUSIC service from your phone. Check with your carrier to see what charges may be applied.

Are Video Ringers downloads compatible with my mobile phone?

Not all mobile phones have the capability to play Video Ringers. Please check with your carrier to see if your mobile phone supports Video Ringers.

BILLING, DOWNLOADING, AND CARRIER SUPPORT Which carriers work with the GETMUSIC service?

The GETMUSIC service currently works on mobile phones from AT&T, T-Mobile, Sprint and Verizon Wireless. Other carriers will be added shortly. Customers on pre-paid plans are not supported at this time.

How do I pay for my purchase of a ringtone or other product?

Purchases from GETMUSIC are automatically charged to your wireless phone bill. The charge will show up on your monthly phone bill from your wireless carrier. You are billed only for purchases which were successfully downloaded to your phone. In these cases, a confirmation text message will be sent directly to your mobile phone.

What are the steps to download the product I ordered on my mobile phone after I receive a confirmation message?

Most mobile phones will use these download steps:

1. Go to your Message Inbox and open the text message sent from 30303 (the GETMUSIC shortcode).
2. Scroll down the message and highlight the download link in the text message. For some carriers or certain mobile phones, you may need to access the Menu and select the "Go To" option in order to select the link within the message
3. Once you’ve selected the link, the download process will start and you’ll be prompted to save the content.
4. When the download is finished, you will receive a confirmation text message that the download was successful.

 

What should I do when the download arrives on my mobile phone?

After the download is complete, you will be prompted to save it. If you want to use the downloaded ringtone as your default ringtone or set your new wallpaper as your phone background, you’ll need to change your personal settings. Many mobile phones will provide the option to 'Store as default', which will immediately set your new download as the default ringtone or wallpaper.

How long should it take for me to receive my download?

It usually takes less than a minute to receive the text message response from GETMUSIC. However, depending on the amount of traffic on your carrier network, it can take up to several minutes to receive your product. If you are in an area with limited or no wireless reception, you may not receive the text message containing your download instructions until you re-enter an area with wireless reception.

Can I transfer my GETMUSIC downloads to another mobile phone?

We are working on ways with our partners that you will eventually be able to transfer the content you purchase from GETMUSIC to other mobile phones.

Will my downloads expire?

Your downloads will not expire as long as you keep the same mobile phone.

TROUBLESHOOTING What if my download gets interrupted?

GETMUSIC maintains a digital locker where your purchased products are stored for 24 hours from the time of purchase. If your download is interrupted or you forget to save the product to your mobile phone, you can re-open the text message and re-download the product. You will not be charged twice for re-downloading the same product.

My download link has arrived, but I can't find it on my cell phone. Where is it?

The download link is in the body of a text message that GETMUSIC sent to your mobile phone. Depending on the brand of your mobile phone or your carrier, this message may be sent to your phone’s Message Inbox or other place such as your phone’s browser Inbox.

Why can't I download an item after I click on the link GETMUSIC sent me?

First, check the MENU softkeys to see if there is a GOTO or GO TO LINK option as some mobile devices do not allow you to click on a link contained within a text message. If there is no GOTO option available, your mobile phone may be unable to link to a mobile web page from within a text message. If this is the case, you won’t be able to download content to your mobile phone and won’t be charged. Please check with your wireless carrier to see if your device is enabled and how to access web links from within a text message.

I am unhappy with my order and want my money back, who do I call?

The products you buy from GETMUSIC are charged to your monthly mobile phone bill. GETMUSIC cannot credit your bill directly for purchases you've made from GETMUSIC. If you are billed for something you did not order or did not successfully receive, you can contact your wireless carrier for a full credit. Please ensure that you were actually charged for the product before contacting your carrier.

GLOSSARY OF USEFUL TERMS FOR GETMUSIC Alert

An alert is a customized text message sent to your mobile phone on subjects you choose to subscribe such as up-to-date artist info or the latest music news.

Carrier

The provider through which the customer purchases cellular or wireless service, also referred to as an operator. AT&T, Sprint, T-Mobile, and Verizon Wireless, are the largest carriers in the US.

Full-track Download

A full-track download is when you download an entire song onto your mobile phone. Since a ringtone tends to only contain a snippet or certain segment of a song, a full-track contains the full song. A full-track can be downloaded over-the-air (OTA) or side-loaded then played directly from your mobile phone.

Keyword

A keyword is the unique string of letters and/or numbers that you send within the body of a text message to a shortcode (such as 30303). A keyword is associated to a specific mobile product (such as a ringtone) or a service (such as subscribing to your favorite artist’s mailing list or when entering a sweepstakes).

OTA

OTA (Over-The-Air) refers to the way in which content is downloaded wirelessly to a mobile device. In other words, this means that your mobile phone doesn’t need to be connected to anything in order to purchase and download a product to your phone.

Ringtone

A ringtone is a short snippet of audio that can be assiged to play from your mobile phone each time you receive a phone call. All ringtones on GETMUSIC are created from the original song and original recording from that artist. Ringtones are created and optimized for the highest quality and longest length supported by your mobile phone’s capabilities.

Side-load (or Side-loading)

Side-loading is a is the process of transferring data between a computer and a mobile phone, most often through the use of a USB cable.

Softkey

A soft key is the button(s) located near the phone’s screen which performs a specific function based on the text displayed on the screen at that moment. The text associated with each button can change depending on what is specified by your mobile phone’s browser, mobile game, etc.

Shortcode

A unique string, much like a phone number, that identifies a provider of premium services to mobile phone customers. The GETMUSIC mobile shortcode is 30303. You can text a unique keyword to this shortcode to receive a specific product.

SMS

SMS is short for Short Message Service. If your phone supports SMS, you can send or receive short text messages (up to 160 characters in length) using your mobile phone. This is also known as "Text Messaging" or "SMS Texting".

SMS Texting

The act of sending a text-based message using a mobile phone.

Video Ringer

A ringtone that also has a video clip associated with it. When your mobile phone receives a phone call, you see the video and hear the audio in place of your standard ringer.

Wallpaper

A wallpaper or graphic (often used interchangeably) is an image file which you can save to your phone and set as the background image for your phone. The wallpaper will be seen each time you open your phone or go to your phone’s main menu or "home" screen.

WAP

Wireless Application Protocol (WAP) is a protocol for transmitting data to your mobile phone. WAP is the mobile version of the Internet. Many mobile phones include a WAP browser application to allow users to access to the Internet from their phone.

WAP Push

A text/SMS message containing a URL (a web link) that allows a user to easily "go to" the target destination. WAP Push is a very common method of delivering a mobile product you ordered to your mobile phone.

Still looking for answers or have a specific question?